"It’s hard to believe we’ve already spent 10 years cleaning since we started back in 2006” said Michael Kaplan and Jim Hoag, co-owners of ZEROREZ® of Minnesota. “From our humble beginnings with 3 trucks and 2 employees, we now have 59 trucks and 150 employees…well, it’s an amazing honor and privilege to be a part of that kind of success,” said Hoag. Kaplan expanded on this growth saying, “we’ve cleaned over 1,000,000 rooms of carpeting, and that’s something I never expected would happen. We’ve actually cleaned and sanitized enough carpet to stretch a 1-foot swatch clear around the world! WOW, that kind of puts things into perspective for me.”
ZEROREZ® enjoys a unique competitive advantage in the carpet and living surfaces cleaning business that has actually changed the way homeowners and property managers think about cleaning. Unlike traditional carpet cleaning companies using soaps, detergents and harsh chemicals that are left behind in the cleaning process, ZEROREZ® uses patented Empowered Water™, a water-based, non-toxic cleaning agent that doesn’t leave any soil-attracting residue behind. The Empowered Water™ removes embedded dirt, makes spots much less likely to reappear and reduces drying time. It works superbly on all surfaces including: carpet, upholstery, tile and grout, area rugs and more.
“A large part of our growth has obviously come from the unique and proprietary way we clean” said Hoag, as evidenced by ZEROREZ® receiving a Platinum rating from the Carpet and Rug Institute (the industry’s highest rating). “But, what we hear time after time from our customers, is that it’s our people and our focus on service that sets us apart. One of our core values is our ‘Commitment to WOW’ and that means we strive to deliver an awesome experience to EVERY customer, EVERY time.”
Another core value, “Team is Family”, permeates the company--employees go the extra mile to care for and support each other, and the people in the communities they serve. Maria Martini, call center manager, explained that “we just completed a school supply drive and earlier this Spring we were a key sponsor for the Humane Society Walk for Animals.” “Going beyond what’s normal to show our employees how much we care is something our team consistently strives for,” said Hoag. “When you see their smiles and appreciation by simply making them lunch or providing a delicious breakfast, it’s easy to understand what a huge difference the little things make.”
Kaplan echoes this sentiment stating “the success of any business comes down to the people. What sets us apart is our process, our promise and our people. This has been our focus for the first 10 years and will continue to drive our business in the decades to come. It’s what our customers have come to expect and love most about ZEROREZ® and I believe that providing an unsurpassed service experience is the best way we can say ‘thank-you’.”
ZEROREZ® has served the Twin Cities Metro and Western Wisconsin since 2006 with their patented cleaning technology known as Empowered Water™ that eliminates the need for harsh soaps, shampoos and detergents. This revolutionary cleaning system leaves zero soapy, sticky, dirt-attracting residue behind. Therefore, it’s not only environmentally safe but only ZEROREZ® will extract soil, kill bacteria and leave your carpets and total living environment Residue Free®. ZEROREZ® cleans Carpet, Upholstery, Air Ducts, Area Rugs and Tile & Grout to service both Residential and Commercial clients. Their certified technicians deliver awesome to every customer with a commitment to WOW and a 30 Day Gotta Love It Guarantee™.
To learn more about ZEROREZ® of Minnesota, visit our website at www.zerorezmn.com or call our office at (952) ZERO-REZ (937-6739). We look forward to the opportunity to serve you!
(you can also visit www.zerorez.com)