Insanely Clean CarpetsĀ®
Traditional carpet cleaners use soaps and harsh chemicals that leave a sticky residue, attracting dirt over time. Our technology cleans with Zr™ Water - a powerful cleaner that is non-toxic and completely safe for people, pets, and the planet. When you call the Experts at ZerorezĀ®, you will enjoy surfaces that stay cleaner longer without dirt-attracting residue.
Experts in the Science of Cleanā¢
People and technology you can trust.
Our Clean Experts use the latest cleaning technology to help you experience a more thorough, longer-lasting clean.
Our Zerorez technology cleans with Zr™ Water - a powerful, non-toxic cleaner, replacing the need for soaps, detergents, or harsh chemicals that many traditional cleaners use. Without soapy residue bonding to carpet fibers, your carpets stay cleaner longer.
Check out our customer reviews below!
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Safe for People, Pets, and the Planet
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Patented ZerorezĀ® Technology
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Platinum Certification by the Carpet and Rug Institute
A Clean, Healthy Homeā¢
There's something about a clean home that makes you feel better.
Whether it's a nasty spill, a mess from your pet, or just been too long since your last professional cleaning, with Zerorez, we help homeowners set the stage for their best living by creating clean, healthy spaces. When you hire Zerorez, you can feel comfortable knowing we're removing dirt and grime from your surfaces. And we're doing it safely without soaps, detergents, or harsh chemicals.
Our highly-trained Clean Experts coordinate with homeowners to inspect, plan, and clean surfaces in the home.
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Safe for People, Pets, and the Planet
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30-Day Gotta-Love-It-GuaranteeĀ®
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Highly Trained & Background Checked Clean Experts
Frequently Asked Questions
What is Zrā¢ Water?
Zr™ Water is a powerful, non-toxic cleaning agent that is heated, alkalinized, and ionized. This water is specially designed to rinse dirt, oils, and grime from your carpet without leaving behind any residue.
With zero soapy residue left behind, your carpets stay clean longer. That's because soaps and residue in your carpet fibers are sticky and actually attract dust and dirt.
I've Had My Carpets Cleaned Before And It Took Days To Dry. With Zerorez, How Long Does It Take The Carpet To Dry?
At Zerorez, we add steps to our cleaning process that most carpet cleaners don't. These steps are designed to help reduce the dry time. By pretreating and agitating the carpet fibers with counter-rotating brushes, we reduce the amount of water it takes to completely rinse the carpet. Our patent-pending wand is designed to completely rinse the carpet fibers without ever flooding your padding. And we use specially-designed fans (air movers) to increase airflow and reduce the dry time. Our typical dry time is between 4 to 8 hours, but it could take more time or less time based on the temperature and humidity inside the home. In the meantime, it's completely safe to walk on the damp carpet (as long as you're comfortable with the cleanliness of your feet). Feel free to ask your cleaning specialist for a complimentary pair of shoe coverings.
Do you have a guarantee? What does it cover?
Zerorez offers a 30-day Gotta Love It Guaranteeā¢! If you are unsatisfied, for any reason, within 30 days of your cleaning, we will gladly return and re-treat the areas you're not happy with.
How Does Zerorez Charge For Carpet Cleaning?
Each franchise location sets their pricing locally. Typically Zerorez charges per room. A room, in most locations, is considered to be an area ranging from 200 to 250 square feet. Other areas, like hallways, staircases, bathrooms, areas rugs, etc., are priced separately, so please check with your local franchise for an estimate based on all your unique cleaning needs.
Does Zerorez Clean Anything Other Than Carpet?
Because Zerorez's patent-pending Zr Clean™ļø technology works incredibly well on all surfaces, we're proud to offer a wide range of cleaning services. We offer the following services:
- Carpet Cleaning
- Upholstery Cleaning
- Carpet and Upholstery Fabric Protector
- Pet and Odor Treatment
- Tile, Grout, Stone Cleaning and Sealing
- Countertop Cleaning and Sealing
- And More Depending On Location
Is A Protector Applied To The Carpet?
We offer carpet and upholstery protectants as an additional service. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector is worn down or removed due to traffic and cleaning. Your carpet's ability to resist soiling and staining is reduced over time, allowing spots and spills to become permanent stains. We use the industry's best protectant available. Please contact your local franchise for an estimate.
How do you treat pet stains and odor? Is there an extra charge for the treatment?
Zerorez understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria. Most of our pet stains and odor treatments require additional cost your cleaning specialist can discuss with you prior to beginning treatment.
Any service recommended by your cleaning specialist is optional.
If you decline pet treatment when it is necessary, please note that your 30-day Gotta Love It Guarantee ™ will be void for that area of your home. If you're unsure about potential biological issues, your cleaning specialist should be able to inspect the carpet with a special UV light that helps illuminate the contaminates in the carpet. Our highly-trained cleaning specialists will be able to identify problem spots and assess the severity of the contamination.
Any service recommended by your cleaning specialist is optional.
If you decline pet treatment when it is necessary, please note that your 30-day Gotta Love It Guarantee ™ will be void for that area of your home. If you're unsure about potential biological issues, your cleaning specialist should be able to inspect the carpet with a special UV light that helps illuminate the contaminates in the carpet. Our highly-trained cleaning specialists will be able to identify problem spots and assess the severity of the contamination.
What Can You Do About Residue Left Behind From āDo it Yourselfā spotting chemicals or Other Cleaning Companies?
Harmful soaps and detergents left behind by "Do it Yourself" spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents attract dust and dirt, and if left in your carpet, they will continue to attract dust and dirt re-soiling your carpet quickly. If you do not use Zerorez, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet compounding the problem.
Zerorez's carpet pre-treatment is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residue in your carpet. Then, thoroughly rinsing the carpet with our patent-pending cleaning process and with our Zr™ļø Water we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean.
Zerorez's carpet pre-treatment is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residue in your carpet. Then, thoroughly rinsing the carpet with our patent-pending cleaning process and with our Zr™ļø Water we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean.
After cleaning with the Zerorez way, it is important to not add new soaps or detergents back into the carpet.
What About Area Rugs? Can You Clean Them In The Home Or Do You Take Them Off-Site?
We can clean some types of area rugs in your home as long as there is not urine, blood, feces or vomit and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors.
Please check with your local franchise to see what level of rug cleaning they offer. They will also be happy to provide a quote for your area rug cleaning needs.
Do you clean air ducts? What is the cost?
Please contact your local franchise for a quote for your air duct cleaning needs.
Do you offer any in-home cleaning products I can buy?
Yes. We have three products we offer for your "do it yourself" spotting needs.
- We offer an environmentally friendly general spotter that is engineered without soaps or detergents. This product is good for general spotting on normal spills like food or soda, general soiling, etc.
- We offer an enzyme-based deodorizer that works great for pet stains and other malodors in your home.
- We also offer our Zr™ļø Water for spotting and rinsing the carpet. We will refill the bottles free of charge every time we do additional work in your home or place of business.
What days are you open?
Each franchise has their own set hours, but generally for residential cleaning our franchises are open Monday through Saturday. Please contact your local franchise for specific hours of operation.
What should I do before Zerorez arrives for my appointment?
A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment:
- We ask that you thoroughly vacuum the areas we will be cleaning.
- We typically run one person crews, so we ask that you move the furniture that you want moved. Some Franchises offer furniture moving for a small per area fee. If you need us to move the furniture please let us know ahead of time so we can send a two-person crew.
- We do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. We also do not move electronics (TV's, game systems, computers, lamps, etc.)
Is There a Cancelation Fee if I Have To Cancel My Appointment?
Cancelation fees may apply. Please contact us for our cancelation policy. We understand life is busy and unexpected things can change your schedule. We will be as flexible as possible, so we appreciate you giving us as much notice as possible (preferably a few days) so that we can adjust our schedule to accommodate the change.
Do I Have To Be Home For The Cleaning
While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative for payment and so we can gain access to the property (keys, codes and how we lock up when we are done).
How Often Should I Get My Carpet Cleaned?
How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and use, number of people, pets, outdoor environment, etc., contribute to the cleaning cycle. Most carpet manufactures require you to have your carpets cleaned with Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. Zerorez's patent-pending cleaning process goes above and beyond normal HWE so using Zerorez will help you maintain your carpet's warranty. Cleaning more frequently will extend the life of your carpet.
Does Zerorez move large items, breakables and electronics?
We ask that you have all the small items you want out of the room before we arrive or arrange with your local Zerorez franchise to help you with moving the smaller items.
- Due to liability concerns, we do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
- We do not move breakable items or electronics like televisions, game systems, computers, lamps, etc. Your technician will do a great job cleaning around any items left in the room.