Kaneohe, Hawai'i

Our Zerorez Clean Experts™ will carefully inspect your rug, identifying what types of fibers the rug is made with, and identifying if there is a concern with bleeding or shrinking. They will look for spots and damage to the rug, taking pictures of the rug to discuss any concerns with you.

Since most of the soil in area rugs is fine-particulate dust and dirt that needs to be removed before wet cleaning, your rug will be carefully treated and vacuumed to remove as much of this dry soil as possible.

Rugs that are heavily soiled or have pet stains should be cleaned in a rug bath; this is where the rug is submerged in a bath of cleaning solution. For pet stains, we use a gentle, wool-safe odor treatment. Rugs that are heavily soiled are cleaned, rinsed, and prepared for finishing and drying.

The excess water is extracted and the rug is inspected to ensure spots, spills, and odors have been removed. If the rug passes inspection, it is carefully groomed to reset the fibers. Different methods of drying are used depending on the type of rug.

We highly recommend having our Premium Fiber Protector applied to your area rug after it has been cleaned. Protector bonds to the fiber and adds a protective barrier to prevent oil and food-based spills from soaking in. This invisible barrier also helps prevent dry soil from sticking which makes vacuuming more effective.

After your rug has been cleaned and dried, it is rolled and stored until it is ready to be picked-up or delivered to your home.