Commercial Cleaning Franchise Discusses Growth Strategies, Customer Satisfaction Scores, and Awards Top Franchises
SALT LAKE CITY, UTAH (PRWEB) APRIL 28, 2016
Zerorez Franchising Systems, Inc. held its 13th annual franchise conference in Salt Lake City, Utah on March 2-4. The conference featured several collaborative breakout sessions, presentations, an award banquet, and the first ever company ski day. The conference was well attended, and franchisees felt they were given tools and resources to assist with operational growth in their own franchise locations. The final presentation of the conference was delivered by Shawn Moon, Executive Vice President of Franklin Covey, who is also a member of the ZEROREZ® Board of Directors. Mr. Moon’s topic was "The Zerorez® Way: Creating and Reinforcing a Winning Culture."
“This year’s conference included 80 attendees-- the highest in ZEROREZ® history!” said Brian Dixon, Corporate Marketing Director. “We think the collaborative orientation for the conference, combined with a great agenda and capped-off with a day of skiing appealed to franchise owners, key staff members, and representatives from our valued vendor partners.”
Richard Arnold, Chief Operating Officer, said, “The continued success and expansion of our brand is a result of our comprehensive cleaning process and technology, but the progress we are making throughout the nation is attributed to the dedication and hard work of our franchise owners and employees across the county.”
The carpet cleaning services franchise conference agenda also featured a meeting of the Franchise Association where annual business was conducted including a financial review, election of a new officer, and gathering of feedback for the corporate team. The business portion of the conference featured updates to corporate policies, a review of the brand’s growth and development, and a session focused solely on customer satisfaction presented by the company’s customer satisfaction measurement partner, Listen360.
Franchise owners divided into franchisee panels on day two to share experiences and discuss topics including call center effectiveness, recruiting, retention, marketing, and growth strategies.
A highlight feature of each Annual Conference is the awarding of numerous franchisees for their hard work and commitment to helping the company reach its goals.
Franchises were honored in many categories that included:
Top Revenue Earners: Minneapolis, Atlanta, Dallas
Job Average: Los Angeles, Atlanta, Bay Area
Truck Average: Minneapolis, San Diego, Bay Area Highest Percentage of Growth in a Two Year Period: Oklahoma City, Nashville, Omaha
Highest Listen360 Reviews scores with More Than $1,000,000 in Gross Sales: Jacksonville, Omaha, Los Angeles
Highest Listen360 Reviews scores with Less Than $1,000,000 in Gross Sales: Kansas City, Boise, Fredericksburg
$10,000,000 Gross Annual Sales Club: Minneapolis, Atlanta
$5,000,000 Gross Annual Sales Club: Dallas, Phoenix
$2,500,000 Gross Annual Sales Club: Denver, Los Angeles, Salt Lake, Spokane, Las Vegas, San Diego, Raleigh
$1,000,000 Gross Annual Sales Club: Bay Area, Des Moines, Jacksonville, Portland, Omaha, Indianapolis, Davis Weber
The company also awarded the coveted Franchise of the Year award to Jeremy McGee, owner of the Spokane, Washington franchise for his contribution to the entire organization, success in his franchise market and his expansion and development in other territories outside of Spokane, WA.
“These conferences are great opportunities to bring our franchise system together and learn from each other,” said Arnold. “Our owners love the opportunity to interact, share best practices, and develop the continuing strength that has led to significant ZEROREZ® progress over the years. We look forward to many great years of growth ahead.”
Zerorez® Franchising Systems, Inc.’s corporate office is in metro Salt Lake City, Utah, and its franchise organization is coast-to-coast in 27 states. In recognition of its cleaning efficacy, the Carpet and Rug Institute (CRI) has awarded Zerorez® its Platinum Rating, the cleaning industry’s highest rating. See http://www.zerorezfranchise.com for more information or to contact the corporate office.