Your Upcoming Service

Preparing For Your Upcoming Service

Preparing Your Home:

It is important to give your carpet a thorough vacuuming prior to your appointment. Remove items such as lamps or picture frames from tabletops and clear the floor of toys, books and other small articles. Our cleaning process causes flooring surfaces to become slippery; exercise caution during and after your cleaning. Please have any furniture you want out of the room moved prior to our arrival, otherwise our technicians will clean up to and around.

Phone Estimates:

We pride ourselves on being very upfront about all pricing; however, estimates prepared over the phone are sight-unseen-best-guess-pricing. Room sizes vary and, as such, we will make adjustments to pricing before cleaning. Pricing based on standard room size; Larger areas that exceed 200 sq.ft. will be counted as two or more. Not all stains can be removed from carpet; sometimes things spilled or tracked in can permanently damage carpet fibers. Our technicians will do their best to manage your expectations throughout the cleaning process.

Out of Service-Area Minimums:

Due to the size of area, some areas we service do require an out of service-area minimum. The minimum will be accessed by a phone representative based on your location.

Cancellation Policy:

Our schedule fills up fast, once a schedule is set we ask that you give us at least 2 business days' notice to avoid a cancellation fee. We appreciate the opportunity to serve you, and give the utmost attention to our clients. We ask that you be considerate of our schedule as well and please let us know as soon as possible if you need to move your appointment. Thank you and see you soon!

Pet Treatments:

Treatment and pricing for pet accidents is not included in our standard cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria and to remove stains that are otherwise irremovable. Pricing for these issues will be addressed on-site. If a recommended treatment for pet accidents is declined, we cannot warranty cleaning results in contaminated areas.

Area Rugs:

Area rugs require special treatment in order to be cleaned properly. Therefore pricing for area rugs is different from that of wall to wall carpet. For area rugs that have biological issues, we have a special facility to handle all area rugs with care. Rugs can be picked up, or our technician can take your rug with him when your appointment is finished. Please call our office or ask our technician about cleaning and pricing for your area rugs. You can be assured that your rugs will be well taken care of and also be returned with Zero Residue® left behind.