See you soon!
We're committed to creating raving fans. If there is any question that you have about today's appointment, please reach out to us.
How long does Zerorez take to clean?
Usually, Zerorez cleans faster than you think we will! As a baseline, you can expect Zerorez to take 10-15 minutes per room cleaned. Most average-sized homes take us between 1-2 hours.
The speed at which we clean your home will depend on the layout of your room(s), the quality of your carpets (number of stains, pre-treatments required, etc will take more time), the accessibility of the surfaces being cleaned within your home, and the number of different surfaces being cleaned.
Properly prepping your home ahead of our visit ensures we can get to work quickly and work efficiently.
How long will it take for my carpets to dry with Zerorez?
At Zerorez, we add steps to our cleaning process that most carpet cleaners do not include, which helps to reduce the dry time. By pretreating and preparing the carpet fibers for cleaning, we reduce the amount of water it takes to completely rinse the carpet clean.
We also take extra vacuum strokes to remove as much excess moisture as possible and we sometimes set up specially designed fans (air movers) as we clean in order to increase airflow and reduce the dry time.
Our typical dry time is between four to eight hours, but this can be affected by the temperature and humidity inside the home.
Does Zerorez move furniture?
We do not move furniture because we do not want to accidentally break any items in your home, nor do we want to hurt our technicians, who are professional cleaners, not professional movers. We appreciate your understanding on this matter, and ask you to find appropriate help, as needed, to prep your home.
Your technician will do a great job cleaning up to and around any furniture pieces that have not been moved. Thankfully, the flooring under furniture doesn't usually collect as much dirt or stains.
Can you walk on carpet after cleaning it?
Yes! It is completely safe to walk on your newly cleaned carpet as long as you're comfortable with the cleanliness of your feet or shoes.
Does Zerorez have a guarantee? What does it cover?
Zerorez offers a 30-day Gotta Love It™ Guarantee! If you are unsatisfied with the quality of your clean, we will gladly return to your home and re-clean the areas you are not happy with, within 30 days after your cleaning. We do not guarantee we can remove every stain, however.
Do I have to be at home for the cleaning appointment?
While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All Zerorez Technicians are employees, not sub-contractors, and we are fully insured.
Payment is taken at the time of the appointment, so if you are not going to be home, your technician will need to take payment before the cleaning starts.