How to Prepare for Your Cleaning

Whether we are cleaning your carpet, shower, tile floor, kitchen counter, or your wood flooring (or any other area!), it's best if we have all the little things picked up and removed from the places you want cleaned. If we are cleaning any flooring (carpet, wood, tile, stone, LVP or LVT, laminate, etc.) picking up toys, clothes, papers, trash, and any decorative knick-knacks helps us give you the most for your dollar. Moving small furniture such as lamps, small tables, small chairs, etc. is also helpful. We are happy to help with some of this, but additional cost may be involved. Please note- we typically run with one man teams- moving heavy items such as sectionals, entertainment centers, heavy tables and other large, heavy items is not something we can typically do. Most of our customers have us go up to and around these items, but if you need help moving these, please let us know and we can refer a moving company to you.

We do NOT move items such as beds, dressers, desks, entertainment centers, china hutches, glass tables. Anything that might break or might break us.

If you choose to move the furniture yourself, please put it in an area that it can stay in until the carpet is dry. Movement on wet carpet can cause potential issues, especially if the furniture is heavy. Furniture moving also significantly increases the time needed to clean the carpet. We want to give your carpet the same attention we would in our own homes, and not spend that time moving things, or waiting for them to be moved. An additional fee may be applied even if we are waiting for you to move the furniture around.

If we are cleaning your showers/tubs or any countertops, please have the area cleared of all items such as soap, shampoo bottles, toiletry items and kitchen appliances.

Vehicles should be clear of trash and other personal items.

Upholstery should be gone through to remove anything that may have fallen into cracks and crevices. Loose change, gift cards (yes we've found several hundred dollars' worth of those) and other items should be removed prior to cleaning. Please be careful if syringes or other sharp items may have fallen into crevices.

A thorough pre-vacuuming of all areas and items to be cleaned is essential to getting the most out of your clean. We are happy to help you vacuum, at an additional cost. We will also ask to use your vacuum to prevent any potential cross-contamination with your and other homes an offices.

We want the areas to be pre-vacuumed before we start the cleaning process- if we find the areas to not be pre-vacuumed, we will suggest we be allowed to pre-vacuum the areas at the additional cost. No guarantee can be made on the cleaning if pre-vacuuming is not completed.

Our cleaning process will remove soils and most spots. If there are stains or discolorations, additional treatments may be required to fully remove. Your technician will discuss the best options with you. It is best if you DO NOT pre-treat stains prior to our arrival- DIY and over-the-counter cleaning products may cause a discoloration (ie bleach spot) to appear, and it can make finding potential problems hard for us to find, which may lead to wicking issues. We can only treat what we can see, and if we can't see the challenges, we can't fix them.

Some stains, such as urine, may be removed from the visual light spectrum, but may be visible using UV light even after the clean. Our cleaning philosophy is to eliminate as much chemical use as possible, and we will not treat these stains, as they are not visible in normal light and require the use of strong oxidizers to remove.

Urine and other fluids may seep into the backing and the cushion of the carpet. We do have a process for removal of these soils, and recommend that treatment be elected during the clean. No guarantees can be offered if recommended treatments are not performed.

Some situations will not be apparent until after the cleaning. "Wet dog smell" is a common one. If you have any pets in the home, a topical odor treatment will be recommended to help prevent this from happening. Thorough pre- and post- vacuuming is the best way to prevent these odors.

We understand that things come up in life, and if you need to reschedule, please give us at LEAST 24 business hours notice. This helps us to keep our technicians busy, and helps us to plan our days.

If you decide to cancel your appointment for whatever reason, again, we ask 24-48 business hours notice (we are closed Sunday) for the same reasons above. If we do not receive notice at least 1 business day in advance, we will invoice you our service minimum ($100) for the time. This is the same thing doctors, dentists, nail salons, etc. do.

If, after our walk-through with you, you elect to not have the work done at that time, we will change the invoice to reflect our $100 service minimum plus any trip charges that may be applicable. This is now considered a consultation, and helps us mitigate the costs of fuel, vehicle wear and tear, and the time of our technician.

Clearing a space for us to work is essential! We will be using hoses, fans, and other tools that require space to move. Please leave an easily accessible entrance to your home or business, which can be accessed from the street or parking area. Inside, we need a path to be able to walk around and move our equipment. 2 feet wide is the minimum, but more is appreciated!

Please remove any furniture that may block access to HVAC vents if we are cleaning your duct system. This would include beds, desks, and other obstructions.

Please clear any debris from the entrance of the home, and snow or other debris from the driveway or walk path so we don't track things into your space.