Tri-Cities
Testimonials
4.8 out of 5 stars -
2344 votes
4.8 Stars (2,344 Reviews)
Hear From Our Happy Customers
First off, my white carpet looks amazing! My tech Alex was professional, timely, efficient, and walked me through the process. He has excellent customer service. 10/10 would use again.
~ Megan Phelps
Will is a devoted and very professional owner/operator. He worked very hard doing all the carpets in our home by himself. Will was transparent about the service he would provide and made sure all was agreeable before he started cleaning the carpets. He was courteous and respectful during the time he was in our home. The carpets look fantastic and we are extremely satisfied with experience with Zerorez from the initial scheduling, service provided, and overall quality of the work performed. We highly recommend Zerorez and appreciate Will’s professionalism.
~ Clark Heath
What an absolutely GREAT experience! The communication was great. The carpets when finished, looked amazing and the best they have ever looked! Our tech Nathan was truly outstanding; he listened attentively to both my wife and I, was meticulous and detailed in his cleaning process, asked questions to make sure we were satisfied with his work, and patiently went back over a few spots that we asked him to do. It is rare these days to find anyone in the customer service sector so willing to make the customer happy. Nathan hit it out of the park! We are grateful to Nathan and to ZeroRez for a great experience!
~ Scott Cassin
Nick and Rosi were awesome! She came out the same day that I asked ,quoted us very fairly, and Nick finished the job in half the estimated time. Highly recommend! Thanks team!
~ Brittany Ambrose
Great service by my technician, Alex. He kept me posted on arrival times within the time frame that I signed up for. He worked hard even though he had already done several homes before mine. (8?) I recommend their services. The three room special was just what I needed.
~ Rose-Marie Hadeed
Riley did a beautiful job of getting a 15 year old carpet clean. This carpet had withstood many of years of kids with juice and chocolate milk and a cat as close to basic wear and tear as possible. Polite respectful and efficient. 10 out of 10!
~ Denise Arnim
Very great service. Tech explained everything he did to me. Eric was exceptionally through in cleaning He should be commended for exceptional service
~ Pam Caudill
Josh was incredibly thoughtful, professional, and compassionate. Listened to my needs with an honest heart, and honest hard work. He did a fantastic job, and would absolutely recommend using this company again. Josh deserves all the praise for a job well done, and most importantly, being human. Not only was he helpful but knowledgeable also, and made sure to be transparent with any follow up instructions. With all services on a loveseat and couch came to $368. 10/10 worth it.
~ Dance & Music