Frequently Asked Questions

What is Zr™ Water?

Zr™ Water is water that has been softened and electrolyzed with our proprietary EO Water System. Zr™ Water cleans like soap and eliminates most harmful substances instantly - without any chemical additives. The benefit of using this process is that no sticky soap residue left behind from our cleaning to continue collecting soil after the service. In short, carpets and surfaces stay cleaner longer and dry faster. Only Zerorez has the exclusive proprietary rights to clean with this technology in the carpet cleaning industry!

Is the carpet wet after the cleaning?

Yes, our hot water extraction cleaning process does leave moisture in the carpet. Typical dry time is anywhere between 6 and 24 hours, depending on the season, airflow in the home, condition and style of carpet being cleaned. It's important to turn on your A/C and fans during and after the service to reduce dry time. It is completely safe to walk on the carpet as long as you're comfortable with the cleanliness of your feet.

Do you have a guarantee? What does it cover?

Yes! We are happy to offer a 30 day Gotta Love It Guarantee®! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days of your cleaning and we will work diligently to fix any concern you may have.

What is considered a "room" size?

We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an additional charge. The service technician will perform a final price assessment of all areas to be cleaned onsite.

What do you charge for additional rooms?

Additional rooms between the sizes of 10×10 to 15×15 feet start at $70.00. Staircases with 10-15 steps are $75.00. Hallways are typically priced at $45.00 and smaller areas are discounted. The service technician will assess all areas to be cleaned onsite for a final quote.

Can I include other items in my carpet cleaning package, such as a couch or area rug?

The Zerorez® carpet cleaning packages (1-5 rooms) are only for areas of carpet that are attached to the floor. However, you can book as many of our services into one appointment. We are happy to demonstrate our other cleaning services such as tile, upholstery, and area rug cleaning and provide a quote on-site, just ask your service technician!

How do you clean air ducts and dryer vents?

With our new fleet of H2 Hypervac Trucks- we scrub the entire air duct system with our scorpion air brushes, cleaning trunk lines and main plenums with 43.6 CFM HEPA Negative Air and 175 PSI compressor. We clean each individual vent, both the heat registers and cold air returns. *Please note, in order to best serve our Air Duct Cleaning customers and guarantee the most efficient routes, we require at least 48 hour notice of any service cancellation. In the event you cannot provide 48 hour notice, there may be a $50 cancellation fee.

Is a protector applied to carpet or upholstery?

Your service technician will assess the condition on-site and advise if it is a good idea to reapply fiber protection to your carpet or upholstery after cleaning. This product/service is not included with the price of the cleaning.

How do you treat pet stains and odor? Is there an extra charge for the treatment?

Zerorez understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment.

We offer several treatment methods to clean and refresh areas contaminated by biological matter. All of these services do incur additional costs and will be assessed onsite by the technician:

Level I Basic Bio Treatment: We use this method to treat areas that have mild to moderate biological contamination contained in the surface area of the flooring or fibers.

Level II Advanced Bio Treatment: This is a deep saturation and extraction process used to treat moderate to severe biological issues that have spread into the carpet backing and/or carpet pad.

Level III Replacement: The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. There is a charge for the above services. Our service technician must assess the issues onsite in order to determine the best treatment and price.

Can I decline a pet service if it’s recommended by a technician?

Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning procedures and product. Any service recommended by a technician is optional but certainly encouraged. If you decline a biological treatment, it does void our thirty day satisfaction guarantee for that area of your home.

What about area rugs? Can you clean them in the home or do you take them off-site?

Zerorez provides expert care for oriental and area rugs safely and effectively in the home or in our shop. The technician will assess the rug onsite and determine the best care for optimal results.

Do you offer any in-home cleaning products I can buy?

Yes. We offer two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. *Ask about our air purification products also available for purchase!

What areas do you service?

We service an approximate 40-50 mile radius from our office in Pittsburgh, PA. Service minimums do apply. Call for more details.

What should I do before Zerorez arrives for my appointment?

It is important to vacuum thoroughly and clean prior to your appointment. We kindly ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed.

What days are you open?

Zerorez provides cleaning and customer service to our customers Monday - Saturday. And for our Commercial customers, we provide both day and night time appointments for added convenience.

How often should I get my carpet cleaned?

Carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We advise you check the warranty information on your carpet. Many carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

What are the black lines around the baseboards and under doorways?

This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. This occurs over a significant period of time and is not noticed until a build-up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpet on a regular basis.

Do you sell gift certificates?

Yes, these make a great gift for anyone! Give us a call to purchase a gift card and we will send it to you via postal service.

Where can I find your coupons?

Our pricing is typically consistent across the advertising mediums, so just call us and we will give you the best deal we offer. You can also join our email list found on the home page to receive special offers and promotions!

Hardwood Floor Care - What to expect?

As your professional, we are trained and prepared to:

  1. Deep clean and prep your current floor finish to receive a new preservation finish.We use a professional high speed rotating brush machine to lay down a specialty cleaner, agitate it and then bring it directly back up with squeegees and a vacuum.This leaves the floor dry.
  2. Rinse and neutralize to bring up any remaining residue. This is accomplished with our unique Wood FreshTM Hardwood Cleaner. The floor is now squeaky clean and ready for the next step.
  3. Application of either Gloss or Satin Preservation Finish. This finish will be your "wear" finish, applied to protect the original finish and keep your floors in great shape for generations to come. This finish is a modified factory finish designed to bind to original urethane, and aluminum oxide based coatings. A thin but durable preservation coating is applied. Depending on traffic and use, this process can be repeated every year or two to keep your floors beautiful. It will not yellow or change the color of your original floor.
Hardwood Floor Care - Will it remove scratches & dents

Our system will greatly improve the look and feel of your floor with much less mess and cost of traditional sanding methods. With our process, most micro scratches that dullyour floor will be filled and disappear. Heavier scratches are coated over, but maystill be visible. Dents in the wood remain but may also be less visible. Thousands ofcustomers are enjoying the beauty of their hardwood floor again through applicationof the preservation system. We are sure you will love the results!